If you are unable to login to account.ookla.com to access your Server management portal, Speedtest Custom, Speedtest Intelligence, or Speedtest Insights you may need to reset your user account password, clear your browser data, or enable third-party cookies.
Password Reset
Clear Browser Data Instructions
Ensure Third Party Cookies are Enabled
Allow third party cookies, Block only in Incognito or add the domains *.speedtest.net *.ookla.com *.speedtestcustom.com
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If you do not have an account, please contact your company's Ookla account administrator who can then create an account and delegate the appropriate level of permissions.